Working hours: 8:30 AM to 5 PM ET (No weekend work required)
100% in the office – NYC – MUST be ok to work onsite 100%
Responsibilities:
- Provide excellent IT-support experience to our global Client working from anywhere
- Be our representative in our IT Bars and other support channels
- Run incoming requests and give personal and remote support on hardware and software problems to fellow Client employees
- Maintain printers, meeting room technology, and other IT related equipment in Client offices
- Assist infrastructure teams (Network Ops, A/V) with diagnosis and issue resolution
- Administration and support of Google Workspace, JAMF, and centralized user management (LDAP)
- Collaborate closely with other teams to make sure alignment remains on a global scale within the IT Support area
- Continuously work with updating support documentation
- Participate in the onboarding (e.g. Hello Client Day) for new employees
Experience required
- At least 2 years of work experience in a helpdesk environment
With over 26 years of industry experience, SSi People has built its reputation and expertise on putting people first. Everything we do works toward delivering an exceptional experience for our consultants, our clients, and our internal team. Through a genuine commitment to people in everything we do. We have developed refined processes and a stellar internal team to deliver talent quickly. More importantly, we focus on building long-term relationships, not transactions. Putting people first is just what we do well.
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