Job Title: Site Reliability Engineer
Location: Dallas, TX (Onsite)
Join our dynamic team as a Site Reliability Engineer! This role is perfect for those who thrive in a fast-paced, technical environment and are eager to improve network reliability and performance.
Job Responsibilities:
- Monitor infrastructure, servers, middleware, databases, and batch jobs.
- Respond promptly to service requests from various business partners.
- Troubleshoot environment, data control, and operational issues.
- Create and maintain documentation to ensure knowledge accessibility.
- Automate and streamline processes using scripts and scheduling tools.
- Lead problem resolution, conduct root cause analysis, and establish processes for incident prevention.
Skills Required:
- Extensive experience in network performance tuning and monitoring.
- Deep understanding of network protocols (e.g., TCP/IP, DNS, HTTP/S) and network optimization techniques.
- Proficiency with Dynatrace and BigPanda for real-time monitoring, root cause analysis, and incident response.
- Strong background in configuring, managing, and troubleshooting network performance and latency issues across complex, distributed systems.
- Experience with additional monitoring and observability tools like Thousand Eyes and Grafana.
- Skilled in Ansible Tower for automation of network and system configurations.
- Excellent communication skills, both verbal and written.
- Ability to lead/manage large conference calls and provide clear problem descriptions and guidance to business users.
Preferred Skills:
- Good understanding of UNIX and Windows operating systems, web hosting technologies, Big Data & cloud concepts, and database technologies like ORACLE and SQL.
- Proven experience in incident/problem management.
- Strong knowledge of relevant applications and development life cycles.
- Experience working with geographically distributed and culturally diverse work-groups.
About SSi People:
With over 26 years of industry experience, SSi People has built its reputation and expertise on putting people first. Everything we do works toward delivering an exceptional experience for our consultants, our clients, and our internal team. Through a genuine commitment to people in everything we do. We have developed refined processes and a stellar internal team to deliver talent quickly. More importantly, we focus on building long-term relationships, not transactions. Putting people first is just what we do well.
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