Job Title: NOC Technician
Location: Melville, NY (Hybrid)
Join our team as a NOC Technician, where you’ll be a crucial part of our 24/7 network monitoring operations. This role is not your typical IT or helpdesk position. You’ll be responsible for monitoring network events, initiating incidents, performing high-level triage, and managing escalations and notifications. You’ll also communicate directly with customers and work closely with our Tier2 organization. This is a hybrid role, with a mix of in-office and work-from-home days.
Key Responsibilities:
- 24/7 monitoring of all critical systems and handling customer support calls
- Creating tickets and performing initial triage for issue resolution
- Monitoring network alarms and identifying customer impact and urgency
- Resolving issues using documented processes and run books, or escalating to internal support teams as needed
- Maintaining accountability for incident tickets until closure, including direct communication with customers for updates
- Ensuring smooth ticket handover during shift changes
Skills Required:
- Strong work ethic and ability to multitask
- Ability to work independently and effectively under supervision
- Excellent problem-solving, decision-making, and communication skills
- 1-2 years of experience in telecommunications or a similar field
- Understanding of SONET, IP subnetting and layer 2/3 routing, DWDM, dark fiber services
- Experience with equipment platforms such as Ciena Optical, Cisco Optical, Infinera, Juniper MX and EX series, MRV switches, Cisco routers and switches
Education:
- High School Diploma or equivalent experience required.
About SSi People:
With over 26 years of industry experience, SSi People has built its reputation and expertise on putting people first. Everything we do works toward delivering an exceptional experience for our consultants, our clients, and our internal team. Through a genuine commitment to people in everything we do. We have developed refined processes and a stellar internal team to deliver talent quickly. More importantly, we focus on building long-term relationships, not transactions. Putting people first is just what we do well.
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