Job Title: IT Benchtop Support Specialist
Location: Summit, NJ (Onsite)
Job Summary:
- We are on the hunt for a dedicated IT Benchtop Support Specialist to join our team. This role is crucial in providing comprehensive support for laboratory IT environments, which are integral to our Cell Therapy Operations. The ideal candidate will be responsible for supporting both software and hardware systems connected to laboratory instruments, managing user access, and ensuring the smooth operation of lab computing systems. This position requires flexibility to work nights and weekends.
Key Responsibilities:
- Provide technical support for customer laboratory IT environments, including operating systems, desktop hardware, peripherals, and instrument-controlled software.
- Manage the on-boarding, retirement, and relocation of lab equipment and computers.
- Implement and monitor Windows-based security measures.
- Act as the primary technical support contact for instrument vendors.
- Escalate complex issues to the client infrastructure teams as necessary.
- Handle user access management tasks.
Skills Required:
- 1+ years of IT Hardware troubleshooting and Software installation.
- 6+ months Network configurations and troubleshooting.
- 1+ years of experience in a technical support role.
- Proficiency in managing Windows operating systems and desktop hardware.
- Strong understanding of Windows-based security.
- Excellent communication skills to effectively liaise with clients, vendors, and internal teams.
About SSi People:
With over 26 years of industry experience, SSi People has built its reputation and expertise on putting people first. Everything we do works toward delivering an exceptional experience for our consultants, our clients, and our internal team. Through a genuine commitment to people in everything we do. We have developed refined processes and a stellar internal team to deliver talent quickly. More importantly, we focus on building long-term relationships, not transactions. Putting people first is just what we do well.
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