Job Title: Customer Service 1
Location: Remote (Must be able to work EST hours)
Job Responsibilities:
- Provide exceptional support to our customer service team, primarily through data entry tasks.
- Deliver top-notch customer service through timely, accurate communication and a proactive approach.
- Respond to incoming emails and calls from the customer service team, account team members, and internal partners.
- Ensure accurate receipt of orders and maintain them for delivery to meet customer expectations.
- Proactively address issues through problem-solving, collaboration, and escalation.
Skills Required:
- Minimum 1 year of experience with SAP/CRP.
- Proficiency in Microsoft Outlook and Excel, PowerPoint is a plus.
- Experience with Business Intelligence (BI) Systems is desirable.
- Familiarity with Order Book management is a plus.
Education:
- Bachelor’s Degree required, or equivalent work experience.
- Acceptable alternatives: PhD or Law + 1 yr; Masters + 0-3 yrs; Associates degree + 1-3 yrs; High School + 3-5 yrs.
About SSi People:
With over 26 years of industry experience, SSi People has built its reputation and expertise on putting people first. Everything we do works toward delivering an exceptional experience for our consultants, our clients, and our internal team. Through a genuine commitment to people in everything we do. We have developed refined processes and a stellar internal team to deliver talent quickly. More importantly, we focus on building long-term relationships, not transactions. Putting people first is just what we do well.
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