Job Title: Patient Support Specialist
Job Description:
- Join our team as a Patient Support Specialist, where you’ll play a crucial role in providing healthcare services and ensuring access to prescription medications for patients. You’ll be the face of our client’s copay assistance programs, offering a ‘white glove’ service experience from start to finish. This role requires a compassionate individual with a background in patient care or healthcare case management.
Job Responsibilities:
- Handle inbound and outbound calls from patients, physicians, and pharmacies, addressing their care access and reimbursement needs.
- Provide program information, eligibility, and reimbursement support for our client’s copay assistance programs.
- Escalate requests as needed and collaborate with internal teams to resolve issues.
- Perform additional assignments as required.
- Assist other departments with administrative tasks as needed.
- Why Join Us?
- Enjoy a vibrant company culture with fun events and volunteer opportunities.
- Benefit from competitive perks, including medical, dental, vision, and more.
- Take advantage of our 401k package with a dollar-for-dollar match-up.
- Generous PTO and paid holiday days.
- Opportunities for professional and personal growth in a team-oriented atmosphere.
Skills Required:
- Experience in a high-volume contact center environment or similar, preferably in healthcare or case management.
- Knowledge of pharmacy benefits, healthcare insurance, and/or medical billing is a plus.
- Experience with Call Center software (Five9, In-Contact, or similar) is a plus.
- Fluency in English/Spanish is a plus.
- Excellent communication skills, with the ability to convey information in an easy-to-understand manner.
- High level of empathy, emotional intelligence, and customer focus.
About SSi People:
With over 26 years of industry experience, SSi People has built its reputation and expertise on putting people first. Everything we do works toward delivering an exceptional experience for our consultants, our clients, and our internal team. Through a genuine commitment to people in everything we do. We have developed refined processes and a stellar internal team to deliver talent quickly. More importantly, we focus on building long-term relationships, not transactions. Putting people first is just what we do well.